Privacy Policy

BM Orchard Flowers & Gifts operates ,Our postal and office address is

No 28, Ground Floor, Jalan Tembikai,
Taman Mutiara
14000 Bukit Mertajam,
Seberang Perai, Penang, Malaysia.

Tel : 04-5305324
Fax : 04-5305324

E-mail :


As a fully internet based company providing webservices to the public, BM Orchard Flowers & Gifts is committed tosafeguarding your privacy online. Please read the following regarding the useof personal Information.

In General, BM Orchard Flowers & Gifts doesnot intentionally disclose individually identifiable personal information aboutour users to any third party without first receiving that user's permission.

This policy applies specifically to e-mailaddress, office and home contact number, address and any other personalindividually identifiable information which we collect from our users.

What We Collect

BM Orchard Flowers & Gifts general policy is to only collect individuallyidentifiable information that is necessary for a transaction or which is usefulfor our own internal operations. During the registration process for ourservices, we collect a user's e-mail address, phone contact, address and ICnumber.

Also, BM Orchard Flowers & Gifts will recordthe e-mail addresses of those who post messages and comments, the e-mailaddresses of those who communicate with us via e-mail, the e-mail addresses ofthose who make postings to our dicussion areas, aggregate information on whatpages consumers access or visit, information volunteered by consumers andmerchants, such as survey information and/or site registration data, and thee-mail address of those posting comments on merchants, our buyers, sellers andbidders.

We will also track certain particulars aboutyou. This information includes the URL that you just came from (whether thisURL is on our site or not), which URL you next go to (whether this URL is onour site or not), what browser you are using, and your IP address. Many sitesautomatically collect this information using widely available site webstatitical tools.

In addition, we use cookies on certain pages ofour site, for example in "". Amongst otherreasons, cookies allow you to enter your password less frequently during asession. At the same time, cookies can also help us provide personalisedinformation targeted to your interests. Cookies are stored on your hard drive,not on our site. Most cookies are "session cookies," meaning thatthey are automatically deleted at the end of a session. You are always free todecline our cookies if your browser permits, although in that case you may berequired to re-enter your password more frequently during a session.

What We Do With Information Collected

For accountability and control purposes, we do require a user's full name,e-mail address, residential address, phone contact and IC number and any otherrelevant information from time to time during the registration for an account.

We rarely use your e-mail address, mailingaddress or office / home phone number, except in the following instances :

  1. To contact you regarding administrative notices from time to time.
  2. We will use the address and billing information to bill you.
  3. We use the information and past archives and activities to resolve disputes, troubleshoot problems and enforce our terms and conditions of using our services.
  4. For order fulfilment purposes, we do need to provide your name, address, contact and e-mail address to our dealers in order to deliver merchandise to your doorstep.
  5. User Un-contactable - If user are unable to reply to our seller / bidder within an acceptable period of time (48 hours), we reserve the right to release all related contact information to the other party involve including your contact address.
  6. Winning Auctions - As long as there's a winning auction, both seller's and buyer's contact email and phone will be made available to each other to facilitate the closing, delivery and payment of the auctions.

We do not sell or lease our email lists or anyother individually identifiable information to other parties.

Collection of photocopy IC / driving license

BM Orchard Flowers & Gifts is a site wherethe identity of a member is extremely important. This helps reduce fraudbetween members and enhance credibility.

BM Orchard Flowers & Gifts assures all members of the following :

  1. Copies and details of the IC / driving license, bill headers or statement headers are kept securely by us and will never be used for marketing purposes.
  2. Copies and details of the IC / driving license, bill headers or statement headers will never be disclosed or given to any third party by electronic means or print.
  3. BM Orchard Flowers & Gifts reserves the rights to release personal information extracted from IC / driving license, bill headers or statement headers should there be any report on potential fraud or trade dispute arising from members which we are unable to resolve, as transaction occurred, thus buyers or sellers personal details may be make available for relevant parties involve in the investigation or in resolving the fraud or dispute.

BM Orchard Flowers & Gifts reserves therights and at our discretion to provide certain information to relevant partiesor government agencies where copyright is believed to have been infringed orfraudulent transaction had occurred.


This Privacy Policy isincorporated into and subject to the terms of the User Agreement.